All orders are shipped within 24 hours by prepaid UPS within the contiguous United States.
Minimum order $100.00.
Orders of $250.00 or more will be upgraded to second day delivery.
Orders of $500.00 or more will be upgraded to next day delivery.
All liquid items will ship ground only.
No weekend shipping on refrigerated items.
All returns must be authorized in advance.
Please arrange for a return by contacting our Customer Service Department at 800-222-5609 to obtain a return authorization number.
The return authorization number should be marked clearly on the outside of the box containing the returned product.
RxVet.com may authorize and accept returns for reasons other than shipping error or damage as long as RxVet.com determines, in its sole discretion, that the product is re-sellable.
Credit for these returns will be given at the lesser of purchase price or current market price and may incur a 25% handling for restocking charge.
Full credit will be given for shipping errors made by RxVet.com and products damaged in transit, provided the error or damage is reported to RxVet.com Customer Service Department within 72 hours of the receipt of the product.
Any unauthorized returns will not be processed for credit.
No returns will be accepted on refrigerated items including vaccines or biological products.
Allow two to three weeks processing time for credit memos on authorized returns.
Please do not deduct any amounts from your payment related to the returned product before receiving the credit memo.
This statement discloses the privacy practices for RxVet.com website and email marketing services.
The RxVet.com website requires basic information about your practice and creates a profile for you. That profile is stored securely. Your profile means that we can deliver information and services to you that are customized to your interests. Some services may be offered in conjunction with service and delivery companies outside of our control.
Your profile is used to help RxVet.com serve your interests and to help us understand website usage and commerce trends.
RxVet.com may use your e-mail address to send you updates about the site and new services. RxVet.com also uses your e-mail address to contact you and to facilitate confirmation notes after you first register and to communicate other information.
Cookies: You have choices with respect to cookies: by modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those RxVet.com services that require registration in order to participate.
IP Address Tracking: We use your IP address to administer our Web site and to monitor usage. Usage statistics obtained through IP address tracking are used only to help identify popular areas of the site and to enhance performance planning.
Security Measures: RxVet.com is a highly secure site, with extra security in place to protect personal and transaction information. All Web servers are behind a firewall and are monitored 24x7. All transactions, as well as financial and personal information, are protected.